Refund Policy | Basing Tech

Refund & Cancellation Policy

No-Fix-No-Fee: As part of our commitment to transparency, if we cannot diagnose the issue or provide a viable repair solution, you will not be charged for labour.
Completed Repairs: Once a repair is completed and tested in your presence (or upon return), labour charges are generally non-refundable.
Warranty Claims: If the original fault recurs within our 90-day warranty period, we will perform remedial work at no additional labour cost.

Defective Parts: Any hardware or parts installed by Basing Tech that are found to be faulty within the warranty period will be replaced under the manufacturer’s warranty.
Special Orders: Advance payments for specialised third-party parts are non-refundable once the order has been placed with the supplier.
Change of Mind: We cannot offer refunds on parts that have been successfully installed and are functioning correctly if the customer simply changes their mind.

Software Services: Refunds are not available for software optimisation, virus removal, or operating system reinstalls once the service is complete, as these are time-based labour services.
Data Recovery: Due to the complex nature of data recovery, we cannot guarantee 100% success. If no data can be recovered, our "No-Fix-No-Fee" policy applies to the labour, but any physical donor parts purchased for the attempt are non-refundable.

Home Visits: Please provide at least 24 hours' notice if you need to cancel or reschedule a home visit.
In-Progress Repairs: If you choose to cancel a repair after work has commenced but before completion, you may be liable for the labor time already invested and the cost of any parts already used.